For individuals whose disabilities prevent using traditional bus service, VIAtrans provides shared-ride, curb-to-curb service that offers independence through mobility and access to opportunity.
How It Works
VIAtrans operates on the same schedules and in the same areas as regular VIA services. Individuals apply to participate, and eligibility is based on their ability to use regular city bus service in keeping with ADA (Americans with Disabilities Act) criteria.
By The Numbers
VIA is proud to support the Americans with Disabilities Act (ADA), ensuring individuals have equal access t public services and amenities.
- 2019 Average On-time performance: 85%
- 2019 Average weekday Paratransit Boardings: 4,000/day
- Taxi Will Call/Subsidy Boardings: 4,570/month
- 2019 Boardings (VIAtrans, Purchased service, Taxi, Taxi Subsidy): 1.1M
- VIAtrans Vans: 139
- Partner Provider Vans (MV): 144
- Vehicles in service during Peak times: 200
- More than 16,000 persons with disabilities in the San Antonio area meet ADA-based eligibility and have been approved for VIAtrans service.
- Approximately 30 percent of VIAtrans customers are non-ambulatory (unable to walk, and require a wheelchair or electric scooter to travel)
VIA buses operate seven days a week from 4 a.m. to 1 a.m. There are 6,851 bus stops along 96 bus lines. In total, VIA’s service area is 1,208 square miles – 98 percent of Bexar County – and includes multiple municipalities, unincorporated parts of the county and the county’s portion of Cibolo.