VIA Link

Expanding Ride-Share Service

In May 2019, VIA introduced a new line of service called VIA Link that addresses inefficiencies in traditional bus service in certain portions of VIA’s service area. Operating like Uber and Lyft, but at public-transit prices, VIA Link’s on-demand services allow VIA to more efficiently move customers around Link zones — areas where traditional buses either can’t operate or have such long wait times that most people will avoid altogether. The Keep SA Moving plan expands on-demand service to multiple zones throughout the service area with a goal to:

  • Improve coverage in neighborhoods and suburban cities
  • Expand access to more people with flexible service and accessible vehicles
  • Increase the network so that 84% of the population and 92% of jobs will have access within a half mile of transit

Service Zones

VIA Link service debuted in 2019 with a Northeast Zone. In 2021, VIA introduced two new VIA Link zones: VIA Link Northwest, connecting UTSA, Northwest Vista College, and points along Loop1604, and VIA Link Express connecting the Sandy Oaks community to the new Brooks Transit Center.

Five more zones are expected in 2022, including one around Toyota Motor Manufacturing and Texas A&M University — San Antonio.

 

 

Benefits

VIA Link offers a more efficient option for travel within designated zones. It’s on-demand transportation that connects people to work or school and with places that offer essential services.

Comfortable

When you book a ride, your seat is guaranteed. Sit down and relax.

Easy

You can tap, call or click to get going faster with service closer to you.

Faster

Cut down your travel time with more frequent service and shorter wait times.

Savings

Same low fares and discounts as regular VIA services.

How It Works

Customers can use a smart-phone app — or call customer service — to book rides and can either be dropped off at other locations within the zone or at bus stops, where they can transfer to traditional bus service that runs throughout the community.

1

Book

2

Pay

3

Meet

4

Ride

5

Link